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Expect PG&E Service Interruptions

Updated: May 21, 2019

While the City of San Jose has moved to San Jose Clean Energy, power to most residents is still provided by PG&E. In response to the ongoing issues with wildfires, PG&E is taking an aggressive preventative stance and will be cutting electrical services during high wind/extreme weather.


Dear PG&E Customers:

Given the growing threat of extreme weather, we want all of our customers to be prepared for power outages. If extreme fire danger conditions threaten a portion of the electric system serving your community, it will be necessary for us to turn off electricity in the interest of public safety. This is called a Public Safety Power Shutoff.

What you need to know about Public Safety Power Shutoff

Before any Public Safety Power Shutoff, we (PG&E) carefully review a combination of criteria such as predictions of strong winds and very low humidity levels, along with critically dry vegetation and on-the-ground observations from field crews.

When we need to turn off your power, we will attempt to contact you in advance by phone, text and email, and provide updates through social media, local news, radio and the website.

Because the energy system relies on power lines working together to provide electricity across cities, counties and regions, your power may be shut off, even if you do not live or work in an area experiencing high winds or other extreme weather conditions. This is done for the safety of all communities and customers.

We expect to be able to visually inspect the system for damage and restore power to most of our customers within 24 to 48 hours after extreme weather has passed. Because extreme weather can last several hours or days, for planning purposes, we suggest customers prepare for outages that could last longer than 48 hours.

How to better prepare

We know how much our customers rely on electric service and want to work together to help you prepare for power outages related to extreme weather and wildfire threats. Here are some important steps you can take today:

To update your contact information visit or call 1-866-743-6589 during normal business hours. We will use this information to alert you through automated calls, texts and emails, when and where possible, prior to a Public Safety Power Shutoff.

  • Plan for medical needs like medications that require refrigeration or devices that need power.

  • Identify backup charging methods for phones and keep hard copies of emergency numbers.

  • Build or restock your emergency kit with flashlights, fresh batteries, first aid supplies and cash.

  • Know how to manually open your garage door.

Learn more about how to stay safe and about Public Safety Power Shutoffs, including details on upcoming regional open houses and informational webinars.

  • If you need further assistance to understand this important message, please call 1-866-743-6589.

  • Si necesita ayuda en español para entender este importante mensaje de seguridad, sírvase llamar al 1-866-743-6589.

  • 如果您需要中文協助以瞭解此重要訊息,請致電 1-866-743-6589.

  • Nếu quý vị cần giúp đỡ bằng tiếng Việt để hiểu thông báo quan trọng về an toàn này, vui lòng gọi 1-866-743-6589.

  • 이 중요한 메시지에 대한 추가 지원이 필요하시면 1-866-743-6589 로 전화하십시오.


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